Frequently asked questions

Goods are dispatched the same day on all orders placed before 2pm Monday to Friday and on a Monday for orders placed at the weekends.

We offer a 24hr Tracked Delivery service on orders placed for delivery to the UK mainland before 2pm. These orders will be delivered the following business day. Royal Mail do now deliver on Saturday and Sunday too, but please note this is not guaranteed.

Any orders placed over the weekend will be delivered on the following Tuesday. The express service is only offered to goods in stock.

No, you will only pay one delivery charge per order regardless of the availability of any of the items.

• EU - £19.95
• Europe Non EU - £24.95
• USA & Canada - £24.95
• Australia & New Zealand - £44.95
• Rest of the World - £39.95

If you haven’t received your order within our allowed time limit of 7 working days please contact info@sewheartfelt.co.uk. We will follow up your query with our courier and send you a replacement if necessary.

Children’s Slipper Sizes

0-1 Years – UK Shoe Size 1 (EU17) – Sole Length 11 cm

1-2 Years – Uk Shoe Size 4 (EU20) – Sole Length 13 cm

2-3 Years – UK Shoe Size 8 (EU25) – Sole Length 15 cm

4-5 Years – UK Shoe Size 10 (EU28) – Sole Length 17 cm

6-7 Years – UK Shoe Size 12 (EU31) – Sole Length 19 cm

Adult Slipper Sizing

Adult UK Shoe Size 3-4 (EU36/37) – Sole Length 22.5 cm

Adult UK Shoe Size 5-6 (EU38/39) – Sole Length 25 cm

Adult UK Shoe Size 7-8 (EU40/41) – Sole Length 27 cm

Adult UK Shoe Size 9-10 (EU42/43) – Sole Length 29 cm

Our website is very safe and uses SSL encryption for total peace of mind. We encrypt any credit or debit card information to ensure your transactions with us are always totally private and protected whilst online.

Yes, we can make any changes you require as long as you phone our sales team on +44 (0) 1367 244441 as soon as the order has been placed or email info@sewheartfelt.co.uk

If your order shipped from the UK please post it back to the following address:

Sew Heart Felt,
Unit 13 RAC Estate,
Faringdon,
Oxon,
SN77BP,
United Kingdom

If your order shipped from the USA, please return all goods to the following address:

Ship Frankly, 6043 Interstate Cir, Cincinnati, OH 45242, United States

Email: support@sewheartfelt.co.uk

We are sure you will be delighted with your purchase. However, if you are not completely satisfied, you may return your goods within 30 days with a copy of your invoice, for an exchange or full refund (this does not include the original postage charge.) Unless faulty, returned goods must also be in an unused condition and in their original packaging. This does not affect your statutory rights.

Please allow up to 2 weeks for our Studio to receive your item back and to apply a refund.