Delivery

Delivery Type Time to arrive Cost
UK 48hr Tracked - Royal Mail 2-3 Business Days £3.95 or FREE when you spend £45+
UK 24hr Tracked - Royal Mail 1 Business Day £6.95
Europe - Postal Service Tracked 7-14 Business Days £7.95
Europe - DHL Tracked 2-4 Business Days £19.95
Canada - Postal Service Tracked 7-14 Business Days £11.95
Canada - DHL Tracked 2-4 Business Days £29.95
USA - Postal Service Tracked Currently Paused Due to Tariffs N/A
USA- DHL Tracked 2-4 Business Days £29.95
Rest of the World - Postal Service Tracked 7-14 Business Days £19.95
Rest of the World - DHL Tracked 2-4 Business Days £49.95

Returns

We are sure you will be delighted with your purchase. However, if you are not completely satisfied, you may return your goods within 30 days with a copy of your invoice, for an exchange or full refund (this does not include the original postage charge.) Unless faulty, returned goods must also be in an unused condition and in their original packaging. This does not affect your statutory rights.

Please include your invoice or order number and state if you would like an exchange or to return the item. Please send it to:

Sew Heart Felt, Unit 13 RAC Estate, Faringdon, Oxfordshire, SN7 7BP, United Kingdom

For international returns please email us at info@sewheartfelt.co.uk or call us on +441367 244441 within 30 days of receiving your order. Please note we do not offer free returns for international orders.

Further Information

  • Parcels may need to be signed for in person. Please ensure the delivery address is an address where you will be at the time of delivery (home or work). If you are not present at the time of delivery, the delivery company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.

  • To check on the status of an order or verify shipment, please check via the tracking link attached to your order confirmation. If you need to get in touch with us you can via email at info@sewheartfelt.co.uk or call +441367 244441

  • Please note that any duty and taxes that may be levied in the country of destination are the responsibility of the customer.