Delivery & Returns

Delivery Type	Time to arrive	Cost
UK 48hr Tracked - Royal Mail	2-3 Business Days	£3.99 or FREE when you spend £45+
UK 24hr Tracked - Royal Mail	1 Business Day	£6.99
UK Next Day Pick Up - DPD	1 Business Day	£5.99
Europe - Postal Service Tracked	5-10 Business Days	€9.99 (EUR)
Europe - DHL Tracked	1-3 Business Days	€24.99 (EUR)
Canada - Postal Service Tracked	5-10 Business Days	£11.99
Canada - DHL Tracked	1-3 Business Days	£29.99
USA - Postal Service Tracked	5-10 Business Days	$14.99 (USD)
USA- DHL Tracked	1-3 Business Days	$39.99 (USD)
Rest of the World - Postal Service Tracked	5-10 Business Days	£19.99
Rest of the World - DHL Tracked	1-3 Business Days	£49.99

Arrives 2–3 business days after dispatch. Sent with Royal Mail Tracked 48. Spend £45 or more (before delivery charges) and standard delivery is free — applied automatically at checkout.

Arrives the next business day after dispatch. Sent with Royal Mail Tracked 24. Order before 2pm Monday–Friday and we'll send it the same day.

Arrives the next business day after dispatch. Sent via DPD to your selected pick up point. Order before 2pm Monday–Friday and we'll send it the same day.

We pack and post orders within 1 business day. Orders placed before 2pm usually go the same day; anything after that, or at the weekend, goes the next business day. You'll get an email with tracking as soon as it's on its way.
Highlands, Islands, Northern Ireland, Isle of Man and the Channel Islands may take an extra day.

Every order arrives in recyclable house like gift box or organic cotton gift bag depending on which product your order.
Sending it directly to someone? Just enter their address as the delivery address — we never include an invoice or pricing in the parcel.
You can add a digital gift card and this will arrive in their inbox whenever you specify.

Changed your mind? You have 30 days from receiving your order to let us know — more generous than the 14 days the law requires. Email support@sewheartfelt.co.uk with your order number, then post the item back within 14 days of hearing from us.
Items should be unused, in their original packaging and in resaleable condition. You cover return postage, and we'd recommend a tracked service — until it reaches us the parcel is your responsibility. Once it arrives we'll refund the item price and your original standard delivery charge within 5 business days, to your original payment method. If you paid for express delivery, we refund the standard rate.
Faulty, damaged or not what you ordered? That's on us. Send a photo to support@sewheartfelt.co.uk before returning anything — often we'll just send a replacement out. If a return is needed, we'll cover the postage.
Exchanges. Happy to swap for a different animal, size or colour — email us and we'll arrange it.
Exceptions. Personalised and made-to-order pieces can't be returned unless they're faulty.
Christmas. Gifts bought from 1 November can be returned until 31 January.
Return address: Sew Heart Felt, Unit 13 RAC Estate, Faringdon, Oxfordshire, SN7 7BP

Please use an address where someone can take the parcel in. If nobody's home, Royal Mail will leave it in your nominated safe place, with a neighbour, or take it to your local delivery office — the card will tell you which. You can also set delivery preferences in the Royal Mail app once you have your tracking number.
Do double-check your address before you order — once a parcel's gone we can't redirect it.
If your tracking hasn't updated in five business days, email us and we'll chase it.
Questions? Email support@sewheartfelt.co.uk — we're a small team in Oxfordshire and we answer every message.

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